Contact information

Contact Information

If you need assistance regarding your order, our products, or any general inquiries, you can reach us using the contact options below. Our support team responds within 24–48 hours on business days.

Customer Support

Email: contact@nuzzi.shop
We handle all customer service requests exclusively by email to ensure fast, documented, and accurate support.

Business Address 

This address is used for returns, administrative correspondence, and compliance.
119 Rue Honoré, Paris 75001

Response Time

  • Standard response time: 24–48 hours (Mon–Fri)

  • Peak seasons (e.g., holidays): response time may extend to 72 hours

Order Tracking

If you need help tracking your package, please include in your message:

  • Your order number

  • The email used during checkout

  • Any relevant screenshots (optional)

Support for Damaged or Missing Packages

To accelerate resolution, please attach:

  • Photos of the packaging

  • Photo of the item

  • Photo of the shipping label

  • A short description of the issue

Business Hours

Monday–Friday: 9:00 AM – 5:00 PM (EST)
Messages received outside these hours are processed the next business day.

Important Notice

We do not offer telephone support in order to:

  • Maintain faster processing

  • Ensure accurate case tracking

  • Provide verified and documented responses